All-in-one equipment servicing and data-tracking platform

YR Connect is an after-sales digital and in-person support programme supplied to our customers free of charge for three years upon the purchase of related equipment, for that equipment. It can include the following features:

— Service reminders
— Technical support
— Product familiarisation forms
— Immediately accessible online
— Quick access to service history
— Location data for security and theft recovery
— Geofencing capability
— Warranty registration and conditions met
— Machine run-time
— YR workshop prioritisation
— Access to manuals, risk assessments, parts list and specifications which is accessible by scanning a unique QR code issued to your machine
— Single platform for all YR brands
— Optional fuel monitoring
— Optional emissions reporting

All available both online and supported by a YR dedicated support team

Most equipment sold by Youngman Richardson comes standard with YR Connect. Talk with us about your options.

Some equipment is deviceless, whereas others come with the device already installed. Equipment that requires YR Connect has the device installed prior to delivery. If you would like to investigate the possibility of having YR Connect installed on equipment within your existing fleet, please talk with us about your options.

Yes. The system automatically generates service reminders based on hours of operation or other metrics. This helps ensure maintenance is done on time, warranty requirements are met, and downtime is minimised.

The owner of the asset can view its location using their own unique login to YR Connect. Many of our customers take advantage of geofencing and immobilisation features to help minimise theft and maximise recovery of equipment.

YR Connect can be accessed using any online device such as a laptop, tablet, phone or computer using unique login information, or by scanning the QR code attached to your equipment.

— Service reminders and alerts
— Service history
— Machine running time (hours) / engine hours
— Location of machine(s)
— On-site product familiarisation information
— Optional fuel usage and levels
— Optional emissions reporting

YR Connect is free of charge for the first three years (on relevant equipment) and after that period there are opt-in options to continue with the programme for an annual fee.

Safeguarding your information with utmost care is one of our core values. Therefore, we take great care with data security and privacy, adhering to industry best practices, through our YR Connect Providers including:

— ISO-27001 compliant.
— All data is encrypted both at rest and in transit.
— Encrypted Dual IPSec Tunnels with BGP redundant routing.
— Two-Factor Authentication if required.
— Extensive access controls including User access management, Service access management, Asset view controls, and account View controls.
— Change and access auditing.

The system works with most online device such as a laptop, tablet, phone or computer using unique login information.

Service reminders are scheduled automatically based on operating hours or predefined maintenance milestones. You’ll receive alerts in advance when servicing is due, so you can plan maintenance and avoid breakdowns. 

Yes. Since many warranty conditions require proof of scheduled servicing or maintenance, YR Connect helps ensure those are tracked and recorded against the equipment’s serial number. Reminders are followed up by our support team which helps with meeting warranty obligations. 

Data and history is still recorded and synched with YR Connect when the asset is back within range of wireless connectivity.

When you purchase equipment from YR, our after-sales team ensures that YR Connect is installed and ready to use. Their goal is to make the familiarisation process as simple and seamless as possible at no charge to the customer.

YR’s after-sales team is just a phone call or email away to help troubleshoot any issues you may encounter. You’ll speak directly with a real person—no bots, just genuine support.