The information we collect

Youngman Richardson & Co Limited (“we”, “us” and “our”) may collect personal information from you when you communicate or interact with us such as when you:

  • make enquiries about us, our products and services or contact us for any other reason so that we can process, deal with, and respond to your queries or other issues;
  • set up an account with us;
  • purchase products;
  • subscribe to our newsletter, fill out a form or survey, enter or participate in any competitions, customer research or promotions.

We will usually only collect personal information directly from you.  We may also collect personal information about you from a third party source that you have authorised or as otherwise permitted by law.

We may collect the following personal information about you:

  • your name;
  • who you work for, and your job function or department;
  • your address, phone number, email address or other contact details (these details may relate to your work or to you personally, depending on the nature of our relationship with you or the company that you work for);
  • information about you that you give us by communicating with us by phone, by email, via our website, via social media or otherwise, enquire about a product or service, place an order, enter a competition, promotion or survey, or contact us to report a problem, or do any of these things on behalf of the person that you work for;
  • information relating to transactions with us involving you or the company you work for (for example, details of products or services that we have supplied to, or obtained from, you or the person you work for);
  • credit card and payment information;
  • the make and model of the products you have purchased from us; and
  • other information relating to you which it is necessary for us to process an order to enter into or perform a contract with you or the company you work for.

While we do not collect personal information about you if you only visit our website, we do analyse non-identifiable web traffic data in order to help improve our website. This information does not identify you personally and is not linked to any personal information that you may have provided. For more information about our analysis of non-identifiable information please refer to the Google Analytics section below.

What we use this information for

Some of the things we use your personal information for are:

  • to contact or identify you;
  • to provide you with content or information that you have requested from us;
  • to set up and administer your account or the account of the person you work for;
  • billing you or the person you work for, and collecting any debts;
  • to provide information to you about other products and services which we consider may be of interest to you;
  • protecting and enforcing our rights as part of our relationship with you;
  • complying with applicable laws;
  • provision to third party contractors that we use to assist us to operate our business and/or provide products or services to you; and/or
  • conducting market research, data processing and statistical analysis activities

Storage of personal information

We will store your personal information we collect from you in accordance with our obligations under the Privacy Act 2020 and will take reasonable steps to ensure the security of your personal information.  Your personal information may be stored on servers owned by our computing infrastructure provider(s), under an account we control.


By using our website you may receive cookies. Cookies are small files that a website can send to your computer which can be stored on your hard drive (persistent cookies) or in memory (session cookies). Cookies store information about your preferences on a particular website and can remain on your computer once you have exited from that website.

Google analytics

We use Google Analytics software to help measure traffic patterns to, from, and within our website. Google Analytics anonymously aggregates website statistics such as number of page views, the number of visitors, time spent on our site, browser types, and common entry and exit points into and from the website.

All information is aggregated by Google Analytics and provided to us to help us better understand usage of our website – no individual visitors are identified. You can learn more about Google Analytics by visiting the following links.

Online advertising we use

We use third-party vendors, like Google, to show you ads on sites across the Internet. Specifically we use Google AdWords Remarketing to display relevant ads tailored to you based on what parts of our website you have viewed. We do this by placing a cookie on your machine. This cookie does not in any way identify you or give access to your computer – it is simply used to say ‘this person visited this page, so therefore show them ads relating to that page’. Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager. You can also opt out of any third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Links to other websites

Our website may contain links to other sites. Please be aware that we are not responsible for the accuracy or the privacy practices of such sites. This privacy policy applies solely to information we collect from you.

Newsletters and mailing lists

If you are currently subscribed to our newsletter and you no longer wish to receive it, you may unsubscribe by contacting us using the contact details at the bottom of this page or by clicking on the ‘Unsubscribe’ link at the bottom of our newsletter.

Accessing and updating your personal information

We are happy to provide you with access to any personal information that we hold about you. If it is incorrect, please ask us to correct it by contacting us at the details provided at the bottom of this page.

If at any time you would like to opt out of receiving any correspondence from us, or would like your personal information removed from our database, please contact us using the details at the bottom of this page.

How to contact us

If you would like to know more about how we collect, record, store and use any personal information you provide to us, please get in touch using the details below.

Phone: 09 443 2436
Address: 6-10 Parkway Drive, Mairangi Bay, Auckland, 0632