After Sales Support Powered by YR Connect

Introducing YR’s cloud-based support to assist with the maintenance & servicing of your construction asset, and protect against theft – all from your computer, tablet or mobile phone. Our After Sales Department:

Provides additional assistance with service kits and service bookings, technical support and advice on service milestones while providing set-up and / onboarding with YR Connect.

Ensuring customer satisfaction and customer care, our After Sales Support team via YR Connect sends real time scheduled and automated service reminders. This helps reduce downtime and minimises emergency repair costs with the alerts set to service milestones for each machine many of which are required to meet warranty conditions. This in turn means that our qualified workshop or on-site service teams are aware of these needs and can provide the scheduled maintenance as required to minimise downtime. Your equipment utilisation in increases while asset life expectancy is prolonged.

YR Connect Asset Security & Service uses cloud-based GPS tracking software to help locate asset locations, regardless of size whether it’s a large excavator or small plate compactor (model dependent) and helps with recovery in the event of theft. Essentially this means the equipment is actively monitored and should the asset be stolen it can be immobilized for quicker recovery. Another security benefit is the ability of YR Connect to provide automatic alert messages when a machine crosses over a preset virtual boundary line.